CUSTOMER HANDBOOK1 Table of ContentsTable of ContentsDIGITAL CABLE ...
CUSTOMER HANDBOOK10On Demand I On Demand | YOUR VIDEO LIBRARY IS STORED ON CHANNEL 1.You now have instant access to a full video library of movies,
CUSTOMER HANDBOOK11I Parental ControlsParental Controls | SET YOUR LOCKS PINYou must have a Locks PIN Number to block programming and manage Parental
CUSTOMER HANDBOOK12HDTV I Don’t forget to program your cable box to the capabilities of your HDTV using the On-Screen Menu. This allows the cable bo
CUSTOMER HANDBOOK13I HDTVOptimizing Your HDTV PictureThe final step is tailoring your cable box to the capabilities of your HDTV using the On Screen M
CUSTOMER HANDBOOK14Self-Installation I Self-Installation | WAYS TO CONNECT DIGITAL CABLE(located on back of TV set)If you need to self-install or re-
CUSTOMER HANDBOOK15I Self-InstallationSelf-Installation | CONTINUED(located on back of VCR or DVD Burner)(located on back of TV set)CABLE/ANTENNA1.
CUSTOMER HANDBOOK16Self-Installation I Self-Installation | CONTINUED1. Connect the coaxial cable from your wall cable outlet to the CABLE IN jack on
CUSTOMER HANDBOOK17I Self-InstallationSelf-Installation | CONTINUEDHDTVTYPICAL CONNECTION INSTRUCTIONS 1. Connect the coaxial cable from your wall c
CUSTOMER HANDBOOK18Digital Cable Troubleshooting I Digital Cable Troubleshooting | BASICSBefore you schedule an appointment,here are some things to
CUSTOMER HANDBOOK19TroubleshootingI Digital Cable Troubleshooting Problem Possible SolutionSet-top will not power on.The set-top may have received a
Remote Control ...4On-Screen Program Guide ... 5-
Getting Started ...21System Requirements ...22
CUSTOMER HANDBOOK21High Speed Online | Getting StartedRoad Runner High Speed Online is an award-winning service brought to you exclusively by Time War
CUSTOMER HANDBOOK22System RequirementsComputer minimum system requirements for using Road Runner High-Speed Online service. (Effective 6/2008)PCOperat
CUSTOMER HANDBOOK23Road Runner Self-InstallationInstalling Road Runner High Speed Online is quick and easy using the Activation Wizard.I Road Runner
CUSTOMER HANDBOOK24Personalizing Your Road RunnerRoad Runner allows you to personally tailor your online experience. Not only does Road Runner offer t
CUSTOMER HANDBOOK25I Personalizing Your Road RunnerPersonalizing Your Road RunnerWeatherWith Road Runner, you can get up-to-the-minute weather inform
CUSTOMER HANDBOOK26Communication Tools I Communication ToolsRoad Runner offers a number of ways to keep you in touch at all times. Whether it’s acce
CUSTOMER HANDBOOK27I Communication ToolsCommunication Tools | CONTINUEDRemote Access DialRegister for Dial Access now and on your next trip, whether
CUSTOMER HANDBOOK28Communication Tools I Special Interest Content AreasRoad Runner delivers something for everyone! Access the best content on the I
CUSTOMER HANDBOOK29I Internet Security ToolsInternet Security ToolsRoad Runner wants customers to have a safe and secure online experience, so an ent
CUSTOMER HANDBOOK3I Digital CableWith Digital Cable, you could get over 250 channels, plus the Time Warner Cable On-Screen Program Guide, a valuable
CUSTOMER HANDBOOK30Troubleshooting | BASICSHere are some tips on how to better understand your cable modem.Troubleshooting I MODEM LIGHTSINDICATIONP
CUSTOMER HANDBOOK31Troubleshooting | CONTINUEDPower Cycling Your ModemGiven that your modem is always on, normal occurrences such as power interruptio
Getting Started ... 33Calling Features ...
CUSTOMER HANDBOOK33Congratulations!You’ve made the switch to Home Phone and are now connected to the reliability and clarity of Time Warner Cable’s te
CUSTOMER HANDBOOK34Calling FeaturesCalling Features I Caller IDCaller ID allows you to see who’s calling before you answer the phone. If your teleph
CUSTOMER HANDBOOK35Calling Features | CONTINUEDTo end either call:1. While on the phone with the caller you want to disconnect, hang up the phone.2.
CUSTOMER HANDBOOK36Calling Features | CONTINUEDstored numbers simply repeat the process with the new desired telephone number.3-Way Calling3-Way Calli
CUSTOMER HANDBOOK37I Voice Mail |GETTING STARTEDInstructionsThe following instructions are for Time Warner Cable Home Phone customers who subscribe
CUSTOMER HANDBOOK38Voice Mail I Retrieving Voice Mail Messages *98The following instructions will guide youthrough the process of retrieving your
CUSTOMER HANDBOOK39Voice Mail | CONTINUEDI Voice Mail 1. To replay a message, press the ‘1’ key at any time during the message.2. The Voice Mail sy
CUSTOMER HANDBOOK4Remote Control I Remote ControlWhile your Digital Remote Control is pre-programmed to operate your Digital Cable Box, you must als
CUSTOMER HANDBOOK40FAQs I Q: Can I have all the phones in my homeconnected to Home Phone Service?A: Yes, all of the phones in your home can be conne
CUSTOMER HANDBOOK41I FAQsQ: Will my dial-up Internet Service Providerwork with Home Phone Service?A: At this time, Home Phone service doesnot include
CUSTOMER HANDBOOK42Calls to the following U.S. Territories areNOT included in Home Phone’s unlimitedlong distance calling: American Samoa,Guantanamo B
CUSTOMER HANDBOOK43Q: Is there a phone number or websitethat I can call or visit to learn more aboutHome Phone Service?A: You can call 1-888-TW-CABLE
Service Procedures ...45-47Understanding Your Statement ...48Bill Payment Opt
CUSTOMER HANDBOOK45I Service ProceduresService ProceduresTime Warner Cable uses the best electronic equipment and workmanship available to provide ou
CUSTOMER HANDBOOK46Service Procedures I Service Procedures | CONTINUEDOffice and Telephone Hours, Location and AvailabilityVisit www.timewarnercable.
CUSTOMER HANDBOOK47Installation and Repair Time Frames (Seven days a week)Mornings: 8:00 a.m. – 12:00 p.m.Afternoons: 1:00 p.m. – 4:00 p.m.Evenings:
CUSTOMER HANDBOOK48Your First and Future BillsAbout one week after installation you should expect your first bill. Please check it carefully to be sure
CUSTOMER HANDBOOK49Pay your bill online with PayXpress, a convenient, FREE service from Time Warner Cable. It’s quick and simple. Just visit www.time
CUSTOMER HANDBOOK5I On-Screen Program Guide & Main MenuYellow is our highlight color. When something is highlighted, such as a button selection o
CUSTOMER HANDBOOK50Customer Guide to Cable and Home Entertainment Equipment (06/08)An online version of this notice is accessible at www.timewarnercab
CUSTOMER HANDBOOK51Time Warner Cable Residential Services | PRIVACY NOTICEAn online version of this notice is accessible at www.timewarnercable.com/so
CUSTOMER HANDBOOK52Time Warner Cable Residential Services | PRIVACY NOTICEAn online version of this notice is accessible at www.timewarnercable.com/so
CUSTOMER HANDBOOK53Time Warner Cable Residential Services | TERMS OF SERVICEAn online version of this notice is accessible at www.timewarnercable.com/
CUSTOMER HANDBOOK54IMPORTANT INFORMATION ABOUT YOUR TIME WARNER CABLE SERVICESThe account holder(s) referred to on the accompanying Time Warner Cable
CUSTOMER HANDBOOK55enter any premises where the TWC Equipment may be located for the purpose of disconnecting and retrieving the TWC Equipment. I will
CUSTOMER HANDBOOK56charges) or impose other charges and fees if my use exceeds these limits. (iii) I agree that TWC may use Network Management Tools a
CUSTOMER HANDBOOK57TO ME AND THE DOWNLOADING OF COMPUTER FILES) IS AT MY SOLE RISK AND THAT TWC DOES NOT WARRANT THAT THE HSD SERVICE OR EQUIPMENT PRO
CUSTOMER HANDBOOK5816. IndemnificationI agree to defend, indemnify and hold harmless the TWC Parties from and against any and all claims and expenses,
CUSTOMER HANDBOOK6Guide IINFO BarThe INFO Bar appears at the bottom of the screen and displays the channel, title, rating, and other details about th
CUSTOMER HANDBOOK7I Digital Video RecorderDigital Video Recorder | DVROnce you use it, you’ll wonder how you ever did without it! Don’t just record T
CUSTOMER HANDBOOK8Digital Video Recorder I Digital Video Recorder | DVR CONTINUEDHow to Control Live TVPress • PAUSE to pause live TV for up to 90
CUSTOMER HANDBOOK9I Digital Video RecorderHow to Verify Your Show is RecordingJust look for the red light or REC displayed on the • front of your cab
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